Refund policy
Return & Refund Policy
At Shreeji Fashion Mall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return within 7 days of receiving your order if:
* The product is damaged or defective.
* You received the wrong item.
* The product is unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.
Products that do not meet these conditions may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return unless they are damaged or incorrect:
* Products that have been used, washed, altered, or have missing tags.
* Innerwear, socks, and other hygiene-sensitive products.
* Gift cards or promotional items (if applicable).
Return Process
To initiate a return:
1. Contact our customer support within 7 days of delivery.
2. Share your order number along with clear photos (if the item is damaged, defective, or incorrect).
3. Once your request is approved, we will provide return instructions.
Refunds
* After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
* Approved refunds will be processed to the original payment method within 5–7 business days.
* If your order was paid using Cash on Delivery (COD), the refund will be transferred to your bank account or another agreed-upon payment method after verification.
Exchange Policy
If you receive a damaged, defective, or incorrect product, we will offer a replacement (subject to stock availability). If a replacement is unavailable, a full refund will be issued.
Return Shipping
* If the return is due to our error (wrong, damaged, or defective product), the return shipping cost will be borne by Shreeji Fashion Mall.
* For returns requested for other eligible reasons, return shipping charges may be the responsibility of the customer unless stated otherwise.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.
Contact Us
For any questions regarding returns or refunds, please reach out through our Contact Us page or WhatsApp with your order number. We will be happy to assist you.